Terms & Conditions

1. Company Information

Hansen-trading.dk ApS
CVR: 46531604
Chr. Hansensvej 12, 4540 Fårevejle
E-mail: kundeservice@genbrugoggaver.dk
Telefon: +45 XX XX XX XX

2. About Commission Sales

Hansen-trading.dk ApS sells items on commission for private individuals and businesses (commission owners). Hansen-trading.dk ApS is the seller (commissioner) in relation to you as a customer. All your consumer rights apply against Hansen-trading.dk ApS — not the commission owner.

3. Prices

All prices are in Danish kroner (DKK) and include VAT. The price is fixed for the shown item or quantity.

4. Commission Items

Most commission items are unique (qty: 1). Some listings can be bought in multiple pieces when the page shows stock quantity. An item may be sold in our physical store while you are browsing online. We reserve the right to cancel or adjust orders if the item or requested quantity is no longer available.

5. Item Description and Condition

All items are described to the best of our ability. Commission items are categorized as: New, Used, or Refurbished. The condition description notes any damage, wear, or patina. As many items are pre-owned, expectations should be aligned with the item's age and condition.

6. Payment

We accept payment via Dankort, Visa, Mastercard, and MobilePay Online. Payment is processed through our payment provider QuickPay. Payment is only charged when the order is confirmed.

7. Delivery

Delivery is handled by PostNord, GLS, or DAO. Delivery time is typically 1-4 business days depending on shipping method. Shipping costs are calculated at checkout.

8. Right of Withdrawal

You have a 14-day right of withdrawal for online purchases under the Danish Consumer Contracts Act. The withdrawal period starts from the day you receive the item. Return shipping is at your own expense.

Read more about withdrawal rights →

9. Warranty

All commission items are covered by the full 2-year right of complaint under the Danish Sale of Goods Act section 83. Hansen-trading.dk ApS is the seller (commissioner), so warranty claims are always handled by us - not by the commission owner.

We do not use the special 1-year reduction for secondhand goods. For used items, any defect is still assessed in light of the item's age, condition, and price, but the default period remains 2 years. During the first 12 months, a defect is presumed to have existed at delivery unless proven otherwise.

Some secondhand items may be sold as 'sold with known defect'. In that case, we describe the specific defect clearly on the product page before purchase and repeat the disclosure in the cart, checkout, order confirmation, and invoice. Only the specifically disclosed defect is excluded from the right of complaint; all other defects remain covered by the full 2-year period.

Your statutory remedies may include repair, replacement, a proportional price reduction, or cancellation, depending on the specific defect and the rules in the Danish Sale of Goods Act.

Read the full explanation of warranty rights and sold-with-defect items →

10. Complaints

Complaints should be sent to kundeservice@genbrugoggaver.dk. If we cannot resolve the complaint, you can file a complaint with:

Nævnenes Hus
Toldboden 2, 8800 Viborg
naevneneshus.dk

EU Online Dispute Resolution: ec.europa.eu/consumers/odr

11. Personal Data

Read our privacy policy and cookie policy.

12. Applicable Law

Purchases are governed by Danish law, including the Sale of Goods Act, the Consumer Contracts Act, the E-Commerce Act, and the Commission Act.